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1. Booking / Acceptance
Please read these Terms & Conditions carefully, by
making a reservation with us, you have agreed to accept the Terms & Conditions
herein. CBT Holidays accepts a booking with the understanding that full payment
has been collected and held by CBT Holidays. All group tours require a minimum
number for guaranteed departures. CBT Holidays reserve the right to cancel the
tour due to insufficient number at least 45 days before its departure date.
On confirmation of your booking, CBT Holidays will reserve your place on your
selected tours. It is your responsibility as the customer to check the accuracy
of your booking and travel dates on receipt of you travel documents. The numbers
of day duration in the itineraries include the day of departure and the day
of return to Australia.
2. Deposit and final payment
All clients are required to complete the booking form
and have them sent to your travel agent or CBT Holidays to start the reservation.
To confirm the reservation, you will be asked to send us a non-refundable deposit
for each tour of $200 per person within 10 days from the date of booking to
secure the reservation. The full amount of deposit will be refunded if we cancel
the tour due to insufficient numbers. We must receive the balance of the tour
payment no later than 45 days before departure. If we do not receive the tour
deposit or final payment by the due dates, we reserve the right to cancel the
reservation. In the case of billing errors, we reserve the right to re-invoice
with correct pricing. For group tours, a late booking (within 30 days prior
to departure) fee of $120 may apply. All group air tickets are with strict conditions
of non-refundable, non-transferable and non-changeable.
A second deposit of $1,000 per person required if your air
ticket requested to be issued by the airline before the due date of balance
payment set by CBT Holidays.
3. Cancellations and cancellation fees
Cancellations are very costly and usually do not occur
in time for re-sale of the cancelled tour. All cancellation must be sent to
CBT Holidays in writing. For cancellations received within 45 days prior to
departure, the following per person cancellation fees apply. Initial Deposit
is non refundable.
More than 45 days prior to departure: deposit
44-30 days prior to departure: 50% of total price
29-10 days prior to departure: 85% of total price
within 10 days prior to departure: 100% of total price
CBT Holidays reserves the right to cancel or reschedule
any tours, the only responsibility of CBT Holidays will be to refund to
the passenger the amount we have received for the tour reservation. All
tour itineraries are subject to minor change upon local arrangement.
4. Insurance
There is no insurance coverage in our tour price; and
no responsibility is accepted by CBT Holidays for any loss of or damage to baggage
or any of the tour participant’s belongings. We strongly recommend that
you take out comprehensive insurance cover against any cancellation, medical
expenses, personal accident, lose or damage of personal baggage / belongings,
money and public liability before you travel.
5. Amendment fees
A fee of $50 per transaction may apply for any alteration
or amendment made to a confirmed reservation. Airline penalties may also apply.
A change to traveller name after air tickets have been issued will be treated
as a cancellation and cancellation fees apply.
6. Travellers who need special assistance
You must report any disability on the booking form at
the time of reservation. CBT Holidays will assist the special needs of the less
mobile travellers, but is not responsible in the event it is unable to do so.
We regret that we cannot provide any individual assistance to a tour participant
during the tour, so a qualified companion must accompany travelers who need
such assistance, who must take total responsibility for the handicapped participant
on the whole tour.
7. Single Traveller
For Group tours only, CBT Holidays will try to match up
singles of the same gender in twin-bedded rooms. But when finalizing the tour,
if we fail to match you, a forced single supplement, which is 75% of the normal
single supplement, will apply. Please note this policy cannot be offered for
pre and post tour accommodation.
8. Price Guarantee
All prices are in Australian dollars based on twin share
and subject to change without notice due to increases of airfares, hotel accommodation
charges or currency exchange rate fluctuations. However, the tour prices are
guaranteed for those who have paid in full, but except any Government / airport
taxes and charges, airlines fuel surcharges increase.
9. Visas & Passports
A valid national passport is needed for all tours. Please
make sure that your passport is valid for at least 6 months from date of travel,
and at least there is one blank page left in the passport for the visa label.
All passengers must obtain visas to visit China; it is your responsibility to
make sure that you have obtained the visa before leaving Australia.
10. Items not included in the tour price
Airport taxes and fees; passports; visas and vaccinations;
unscheduled meals and interstate travel from any place to departure city, tips
to your tour manager (national guide), tour driver, local city guides; gratuities
on cruise ships; laundry, beverages; travel insurance; excess baggage fees;
and all other items of a personal nature.
11. Service inquiries after the tour
If after returning from the tour, you wish to inquire
about any tour services provided, please ensure that all correspondences relating
to those services is received by CBT Holidays (address below), within 30 days
of the tour completion date. This will enable CBT Holidays to make a timely
investigation. CBT Holidays will not be liable for any claims made 30 days after
the tour / service completion.
12. Safety
Please be aware that during your participation in tours
operated by CBT Holidays, certain risks and dangers may arise beyond our control
including, but not limited to, the hazards of travelling in undeveloped areas;
travel by boat, train, automobile, aircraft or other means of transportation;
the forces of nature, political unrest and accident or illness in remote regions
without means of rapid evacuation or medical facilities. CBT Holidays will not
have liability regarding provision of medical care or the adequacy of any care
that may be rendered. It is understood that CBT Holidays will use its best efforts
to ensure that adequate measures are taken.
13. Limitations of Responsibility
CBT Holidays (hereinafter referred to as the Company)
is responsible to you in making arrangements for the tour services offered in
this brochure, including transportation, sightseeing, and accommodations.
The carriers, accommodation providers, and other suppliers
providing tour services are independent contractors and are not agents, employees,
or servants of, or joint ventures with, the Company or its affiliates. All certificates
and other travel documents for tour services issued by the Company are subject
to the terms and conditions specified by the suppliers, and to the laws of the
countries in which the services are supplied.
If, after tour departure, the services included in the tour
cannot be supplied, or there are changes in an itinerary for reasons beyond
the control of the Company, the Company will arrange for the provision of comparable
services. Any resulting additional expense will be payable by travellers and
any resulting saving will be refunded by the Company to tour participants.
The tour participant agrees that the Company shall not be liable
for any damage, loss (including personal injury, death, and property loss) or
expense occasioned by any act or omission of any supplier providing tour services,
or any insurer or insurance administrator or of any other person.
Legal proceedings against the Company may be instituted only
in a state or federal court with the State of New South Wales, and any claim
involved in such proceedings shall be decided in accordance with the laws of
the State of New South Wales. Any legal proceedings against the Company must
be commenced within one year following the date of tour completion. The Company
shall not in any case be liable for other than compensatory damages, and you
hereby waive any right to punitive damages.
14. General
Please note that no airlines or carrier depicted or recommended
in this brochure by virtue of their endorsement of the brochure represents themselves
either as contracting with or any other legal relationship with any such purchaser.
Every effort is made to ensure the brochure accuracy
at the time of going to print, however CBT Holidays cannot be held responsible
for printing and typographical errors, or errors arising from unforeseen
circumstances.
15. Brochure Validity
This brochure is valid from 01 January 2010 to 31
March 2011.
16. Trade name
CBT Holidays
Also trading as China Bestours
License No. 2TA5431 ABN 64 103 494 168
Office Address:
Suite 2, Level 8,
99 York Street,
Sydney NSW 2000
Tel: (02) 9262 1555 Fax: (02) 9262 2833
Inter-state toll free: 1300 88 66 78
Postal Address:
GPO Box 5379
Sydney NSW 2001
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